Concerned or have questions about our SHIPPING practices??
This should help ease your fears! BUT If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at:
call us at 402-768-8876.
What are your shipping options?
We have 5 domestic shipping options to choose from upon checkout. For items needed in a hurry, please select one of our expedited shipping options to receive your item(s) sooner. For boutique customers in the Franklin, Indiana area, we do offer free local pickup. Read below for more instructions on how to select the right shipping for you!
Free US Shipping - Our boutique offers free shipping on all US orders OVER $100 (before taxes)! Just please give us 1-2 business days to process your order. Once your order is processed, it should be to you in 5-7 business days.
Free Local Pickup - We offer free local pickup at either of our shop locations in Geneva and Hebron, Nebraska. Once your order is ready, we’ll give you notice. Pick up during our business hours. (See Footer)
3 Business Days - $9.95 - We ship using UPS and USPS and can typically get your orders out in just 1-2 business days. After that processing period, you’ll have your order within 3 business days.
There may be additional delays due to weather and USPS/UPS exceptions that are beyond our control.
Lost Packages- If your package is lost, stolen or mis-delivered we will open an investigation with the shipping carrier. Please note this may take up to 2 weeks.
Once the investigation is complete, if your item is lost in transit or delivered to the wrong address we will replace your items or issue a refund if they are not available. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund.
It is the customer's responsibility to ensure the correct shipping address is correct. We are not responsible for mis-delivered packages due to an incorrect shipping address being entered by the customer, or if a package is shipped back to us due to an incorrect or undeliverable address.
Please make sure all shipping info is correct before placing your order.
Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Shipping charges are nonrefundable. Any delays due to UPS/USPS exceptions and weather related delays are beyond our control.
What are your International Shipping rates?
We LOVE our international boutique customers! For shipping to Canada, we have a flat shipping rate of $19 per order. For all other international countries, the cost and delivery time varies by the final shipping destination.
Please note, the customer pays duty and tax fees at the time of delivery. Our boutique offers free shipping to U.S. addresses only.
We are not responsible for any lost or stolen packages if and when delivery has been confirmed.
When will my order ship?
Most orders ship same day or the next business day after the order has been placed! We’ll email you the tracking information as soon as your order ships. We do offer expedited shipping options if you’re shopping in a hurry. For free shipping from our boutique, processing may take up to two business days.